Shipping Updates & Tracking Information
We understand how important it is to track your order, and we are here to help.
Once your tracking number is generated, it usually takes around 2 days for the tracking system to start updating shipment progress.
Before this period, tracking information may not yet be available or updated, which is completely normal.
If there are still no updates after a longer period, please contact our Customer Support team and we will assist you in checking your order status.
How Can I Track My Order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can also log in to your account and view the latest shipment status from your Order Details page.
Use your tracking number to check your parcel's delivery progress via our order tracking page:
Track Your Order
Please note:
Tracking information may take 24–72 hours to appear after your order has been shipped.
During transit, tracking updates may pause temporarily due to customs clearance, transfer between carriers, or processing by your local delivery service. This is normal.
Once your parcel arrives in your destination country, it may be handed over to a local postal service or delivery carrier. You can also check the latest tracking information on the local carrier's website.
If your tracking information has not been updated for more than 7 business days, or you are unable to locate your shipment, please contact our Customer Support team. We'll be happy to assist you.
Can I get free shipping?
Yes! We offer free worldwide shipping on all orders over $75 USD.
You can check your order total at checkout. If your order qualifies, free shipping will be applied automatically.
Please note that the shipping options and fees displayed at checkout are the most accurate and up-to-date.
What Countries Do You Ship To?
We currently ship to most countries and regions worldwide.
We are continuously expanding our localized shopping experience, including different languages, currencies, and regional settings, to make shopping easier for all customers.
How Long Does Shipping Take?
All orders are typically delivered within 10–20 business days after dispatch.
Please note that actual delivery times may vary slightly depending on the destination country or region, customs clearance, and local carrier conditions.
During peak seasons such as Christmas or other holidays, delivery times may be slightly delayed due to high shipping volumes.
I Want to Cancel My Order
Customer support can cancel your order before it has been shipped.
If your order has already been shipped, you will need to return the item before a refund or exchange can be processed.
To cancel your order, please contact our Customer Support team and let us know you would like to cancel, including your order number to speed up the process.
If you have already received your order, please refer to our Returns & Refunds section for more information.
