How Do I Make a Warranty Claim?
If you believe your product is covered under our warranty, please contact our Customer Support team and provide the following information:
- Your order number
- A detailed description of the issue
- Any information about how the product became damaged (if known)
- Clear photos or a video showing the issue
Providing this information will help us review your claim more quickly and offer an appropriate solution.
My Phone Case Is Too Large, Doesn't Fit, or Is the Wrong Size
Please review your order first to make sure you selected the correct case for your phone model.
If your order is correct but you received a case that is the wrong size, does not fit properly, or is the incorrect model, please contact our Customer Support team and provide the following:
- Your order number
- A detailed description of the issue
- A clear video showing how the case fits on your phone
- A photo of the model number printed on the inside of the case
Providing this information will help us review your case more quickly and offer an appropriate solution.
The Colors on My Case Look Different from the Photos
Actual product colors may vary slightly from the images shown on our website due to differences in screen settings, brightness, and display devices.
If you believe your product is defective or you received the wrong design, please contact our Customer Support team and provide the following information:
- Your order number
- A detailed description of the issue
- A clear video showing the problem
Providing this information will help us review your case more quickly and provide an appropriate solution.
